Facebook and Instagram data deletion
How to request deletion of the data Khelp receives from Meta when an organization connects its Facebook Page or Instagram professional account.
Data controller: K F DO ESPIRITO SANTO, CNPJ 68.276.397/0001-82.
What data we receive from Meta
- Name, picture and ID of the connected Page and account
- The Page access token, stored encrypted
- Private messages and comments sent to the organization, with the ID and public name of the sender
- Data about posts made through the system, such as the link and reach
How to request deletion
If you are the organization that connected the account
In the dashboard, open Settings → Connect social media and click Disconnect. The access token is deleted immediately and we stop receiving messages and comments from that account. To also delete the conversation and comment history, write to the privacy channel below.
From Facebook or Instagram itself
On Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → Khelp → Remove. On Instagram: Settings → Apps and websites. Once removed, Khelp can no longer access the account.
If you chatted with an organization
Your messages and comments are kept in the support history of the organization you talked to. Ask them to delete it, or write to the privacy channel below with the organization's name and the social network — we will forward the request and confirm.
Privacy channel
Deletion requests: privacidade@khelp.com.br
Timeframe and confirmation
We reply within 15 days and confirm by email what was deleted.
What the law requires us to keep
Donation records and tax documents are kept for the period required by law and then discarded. They do not include your social media messages or comments.